If you’re ready to book but have one last question, you’ll probably find the answer here.
Before You Book
If you’re unsure, the INARU Introduction is the best place to start.
It’s a private 30-minute appointment where we can talk through your nails, your nail history and what you’d like to achieve before recommending the most appropriate treatment.
If you already know what you’d like to book, you can reserve your treatment directly.
No, but if you’re new to INARU or unsure what your nails need, we recommend starting here.
The Introduction is particularly useful if you have existing product, are new to professional nail care, or simply want guidance before choosing a treatment.
If you have existing gel, BIAB or another enhancement system, please book an External Enhancement Removal before your treatment.
If you’re unsure what you currently have on your nails or which appointment you need, contact us before booking and we’ll point you in the right direction.
Yes.
INARU does not infill or rebalance enhancements applied at another salon. An External Enhancement Removal is required first, so we can properly assess your natural nails and work from a clean foundation.
INARU is a private, one-to-one studio within The Argent Centre.
Your appointment is reserved exclusively for you. We’ll talk through your treatment, prepare your nails and take you through the appointment at a considered pace.
Complimentary refreshments are available throughout your visit.
If you’re unsure before your appointment, get in touch and we can help.
If, once we see your nails, we feel a different treatment or approach would be more appropriate, we’ll discuss this with you before anything begins.
You won’t be expected to proceed with something that isn’t right for your nails.
Your nails come first.
If we feel that a different treatment, approach or timing would be more appropriate, we’ll explain why and recommend the best next step.
Good to Know
Treatment times vary depending on the service you choose. Each treatment includes its estimated appointment time within the booking menu, so you can choose an appointment that works comfortably around your day.
Longevity depends on your natural nail growth, lifestyle and aftercare.
As a guide, a structured manicure is typically enjoyed for around three to four weeks.
Cancellations & Changes
We understand that plans can change. If you need to cancel or move your appointment, please give us at least 48 hours’ notice.
A 30% booking fee is required to secure every appointment and is non-refundable, including when an appointment is cancelled or rescheduled with more than 48 hours’ notice. The booking fee is applied towards your treatment.
Cancellations or rescheduling made within 48 hours of your appointment, as well as no-shows, will be charged the remaining balance of the appointment, meaning the treatment is charged in full.
To keep appointments running on time and ensure there is enough time for the treatment your nails need, same-day service changes aren’t available.
If you arrive and your requirements differ from the service booked, we’ll do our best to advise you on what is possible within the time available. Where a change isn’t possible, your original appointment will remain chargeable.
Please arrive on time for your appointment. INARU appointments are carefully timed, and arriving late may reduce the time available for your treatment.
If you are late, your service may need to be shortened or adjusted to keep the studio running on schedule, while the full appointment charge still applies.
Arrivals of more than 20 minutes late will be treated as a no-show. The appointment will not go ahead and the full appointment charge will apply.
If you don’t attend your appointment without cancelling, the appointment will be treated as a no-show and the full treatment price will be charged.
INARU does not offer refunds on completed treatments or booking fees.
If there is an issue with your finished nails, please contact us within 7 days so we can assess the issue under our 7-Day Flawless Finish Guarantee.
Please disclose any allergies, relevant medical conditions or other information that may affect your treatment before your appointment.
Appointments are strictly for the person booked. No under-16s or additional guests are permitted in the studio.
By booking an appointment with INARU, you agree to these terms.
The 7-Day Flawless Finish Guarantee
Your nails should leave INARU feeling secure, beautifully finished and ready for everyday wear.
If you experience lifting, peeling, chipping or premature product failure within 7 days of your appointment, please get in touch. We’ll assess the affected nail or nails and, where appropriate, put it right at no additional charge.
The guarantee applies to issues relating to the application or performance of the original INARU service. It does not cover damage resulting from significant impact, picking, biting, deliberate removal or misuse, or work that has been altered or repaired elsewhere.
Please contact us as soon as you notice an issue and, where possible, provide a clear photograph so we can advise you promptly.
The guarantee applies to the original service only and does not constitute a refund. Repairs are limited to the affected nail or nails.
INARU is located within The Argent Centre, 60 Frederick Street, Jewellery Quarter, Birmingham B1 3HS.
Jewellery Quarter Station is approximately a five-minute walk away, and the 101 bus stops directly outside the building.
Detailed arrival instructions are provided with your booking.